Return & Exchange Policy

Returns & Refund Policy

At Ladycare, we want you to love what you order. If something doesn’t feel right, our easy return and refund process ensures you have a smooth and secure experience.
Please take a few moments to read our policy carefully.

1. General Return Window

1.1 You can return or exchange your order within 7 days of delivery.
1.2 For certain promotional or sale events, the return/exchange window may vary and will be clearly mentioned on the product page.
1.3 Products must pass a quality inspection once received at our facility before any refund or replacement is initiated.

2. How to Place a Return Request

2.1 Log in to your account and go to My Orders → Return/Exchange.
2.2 Select the product(s), indicate the reason for return, choose a refund mode, and confirm your request.
2.3 Guest users can use the Track Order page to submit their return/exchange details.
2.4 Once submitted, you will receive confirmation via email and SMS. Our courier partner will schedule a pickup within 3–5 business days.

3. Guest Users

3.1 Guest users can return orders within 7 days of delivery via the Track Order page.
3.2 If you choose to refund to your Ladycare Wallet, you’ll need to create an account to access your wallet balance.
3.3 Prepaid order refunds (Debit/Credit Card, UPI, Net Banking, or Wallets) are processed back to the original payment method within 3–7 business days after the returned item passes inspection.
3.4 COD order refunds are credited to your Ladycare Wallet once the returned item is received and verified.
3.5 For hygiene reasons, briefs, panties, and opened multi-piece sets containing such items are non-returnable.

4. Return Eligibility

4.1 You can return products that meet all of the following conditions:

  • The product tag is intact.

  • The item is unused, unwashed, and in its original packaging.

  • All original accessories, free gifts, and invoices are included.

4.2 Returns cannot be processed if:

  • The item shows signs of wear, washing, or damage.

  • Tags or original packaging are missing.

  • Free promotional items (if applicable) are not returned.

4.3 Once the product is received and passes quality inspection, the refund will be processed. If it fails inspection, the return will be rejected, and the product will be sent back to you.

5. Hassle-Free Returns & Refunds

5.1 We offer hassle-free returns within 7 days of delivery for eligible products.
5.2 Refunds for prepaid orders are processed back to the original payment method.
5.3 Refunds for COD orders are credited to the Ladycare Wallet for future purchases.
5.4 Refunds are initiated only after the product is received at our facility and inspected for condition and completeness.
5.5 Please allow 5–7 business days after inspection for the refund to reflect in your account.

6. Reverse Pickup & Shipping

6.1 Ladycare arranges reverse pickups through authorized courier partners.
6.2 A reverse shipment fee of up to ₹100 may be charged for excessive or repeated returns and will be deducted from the refund amount.
6.3 In some pin codes, where reverse pickup is unavailable, customers may need to ship the parcel manually and share courier details. Shipping charges in such cases will be reimbursed upon verification.

7. Damaged or Incorrect Products

7.1 If your item arrives damaged, defective, or incorrect, please report it within 24 hours of delivery.
7.2 Share clear photos of the product and packaging by email at support@ladycare.in or WhatsApp at +91-22-40583344.
7.3 After verification, a replacement or refund will be issued on priority.

8. Non-Returnable Products

For hygiene and safety reasons, the following products are non-returnable and non-exchangeable:

  • Briefs, panties, and innerwear

  • Accessories, perfumes, masks, and sunglasses

  • Any opened packs or used items

  • Products purchased during special sale events such as Buy 1 Get 1 Free (BOGO) or similar offers

  • Gift cards and gift wrap services

9. Exchanges

9.1 You can exchange eligible products once per order within 15 days of delivery.
9.2 If you wish to return an exchanged item, the refund will be issued as per refund policy.
9.3 Exchanges are subject to product availability and size/color preferences.

10. Tracking Your Return

10.1 You’ll receive an SMS and email update when your return is picked up and again when it reaches our warehouse.
10.2 Refund or replacement updates will follow once inspection is completed.
10.3 Refunds may take up to 48 hours after approval to reflect in your bank or wallet account.

11. GST & Taxes

11.1 GST is charged as applicable based on your shipping address and product type.
11.2 If you return an order, the GST component will be refunded, except for non-refundable shipping fees.
11.3 For cancelled orders (before shipment), both GST and shipping fees will be refunded in full.

12. Quality Check for Returns

12.1 When your return is picked up, our courier agent will check that:

  • The tags are intact.

  • The product is unused and unwashed.

  • The product is in its original packaging.

12.2 After the product reaches our warehouse, it will undergo a final inspection before a refund or replacement is issued.

13. Customer Support

For all return or refund-related queries, contact us at:

Email: support@ladycare.in
Phone: +91-22-40583344
WhatsApp: +91-22-40583344

Support Hours: Monday to Sunday, 9:30 AM – 7:30 PM

14. Additional Notes

  • Cash cannot be claimed against gift cards or promotional credits.

  • Multipack products cannot be returned individually.

  • In case of missing items or incorrect quantities, please contact us within 24 hours of delivery.

  • Refunds may be delayed if any free gifts or additional items are not returned with the order.

Kim Sim Creations Private Limited
Registered Address: Gundecha Industrial Estate, 134, Akurli Road, near Big Bazaar, Akurli Industry Estate, Kandivali East, Mumbai, Maharashtra 400101
GST: 27AAJCK4666Q1ZM


Nine Tails (Proprietorship)
D-221, Jai Bonanza Industrial Estate, Akurli Road, Kandivali East, Mumbai 400101
GST: 27DJSPB8010H1Z6