Privacy policy

(1) General

(1.1)
Kim Sim Creations Private Limited, having its registered address at Gundecha Industrial Estate, 134, Akurli Rd, near Big Bazaar, Akurli Industry Estate, Kandivali East, Mumbai, Maharashtra 400101, India, GST: 27AAJCK4666Q1ZM (“Ladycare & Lango”, “we”, “us” or “our”), is managing and operating the mobile application/website www.ladycare.in (collectively referred to as the “Ladycare Platform”) through which it inter alia facilitates the sale and purchase of products listed on the Ladycare Platform (“Produc...
(1.2)
Kim Sim Creations Private Limited is the legal owner of the brands Ladycare and Lango and operates the Ladycare Platform. For the purposes of digital marketing, promotions, and online payment processing, Nine Tails, a sole proprietorship entity having its registered address at D-221, Jaibonanza Industrial Estate, Akurli Road, Kandivali East, Mumbai 400101, GST: 27DJSPB8010H1Z6, is duly authorised to manage online operations, marketing, and payment gateway services on behalf of Kim Sim Creations Private ...
(1.3)
This privacy policy (“Privacy Policy”), together with the Terms available here, governs your use of the Ladycare Platform and describes our policies and procedures on the collection, use, disclosure, processing, transfer, and storage of the information provided to us by you. By using, browsing, accessing, or purchasing from the Ladycare Platform, you agree to be bound by the terms of this Privacy Policy and consent to the collection, storage, possession, dealing, handling, sharing, disclosure or transfer...
(1.4)
This document is an electronic record and is governed by the provisions under the Information Technology Act, 2000 and rules made thereunder as may be applicable, and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.

(1.5)
This Privacy Policy sets out the type of information collected from the Users, including the nature of the Sensitive Personal Data or Information (defined hereinafter), the purpose, means and modes of usage of such information and how and to whom we shall disclose or transfer such information. You may at any time withdraw your consent for collection and use of your information including Personal Information (defined hereinafter) or Sensitive Personal Data or Information. However, please note that if you ...
(1.6)
Please take a moment to familiarise yourself with our Privacy Policy. If you do not agree with any provisions of the Terms or this Privacy Policy, we advise you not to use or access the Ladycare Platform.

(2) Type of Information Collected

(2.1)
You may be asked to provide your information anytime you visit, access, use or browse the Ladycare Platform. We may share information and use it consistent with the provisions of this Privacy Policy.

(2.2)
You agree to provide information which shall be true, correct, up to date and accurate. You may access, amend, alter, or require deletion of your information partially or fully by contacting us at:

Kim Sim Creations Private Limited
Gundecha Industrial Estate, 134, Akurli Rd, near Big Bazaar,
Akurli Industry Estate, Kandivali East, Mumbai, Maharashtra 400101, India
GST: 27AAJCK4666Q1ZM
or by emailing support@ladycare.in

(2.3)
Ladycare Platform is not directed towards minors. We do not knowingly collect Personal Information from any User who is under 18 (Eighteen) years.

(2.4)
We may collect a variety of information from you, including your full name, password, mailing/residential address, phone number, email address and contact preferences, including any other usage and interaction details with us or our affiliates.

(2.5)
We may also collect, receive, process, or store certain sensitive personal data or information consisting of, but not limited to:
(2.5.1) Password
(2.5.2) Financial information such as bank account or credit/debit card or other payment details used for transactions on the Ladycare Platform (processed securely via Nine Tails’ payment gateway integrations).
(2.5.3) Physical, and physiological condition(s), which may include an ovulation tracker, period tracker, findings of our proprietary chart(s), measurements, fit tests.
(2.5.4) Any detail relating to the above Personal Information categories as provided to us for providing service; and
(2.5.5) Any of the information received under above Personal Information categories by us for processing, stored or processed under lawful contract or otherwise.

(3) Use of Information Collected
(3.1) We may collect, use or process your information including Personal Information and Sensitive Personal Data or Information for the following purposes:
(3.1.1) For creating and giving you access to your registered account on the Ladycare Platform.
(3.1.2) To develop, deliver, process and improve our Products, services, and content in order to personalise and improve your experience.
(3.1.3) To inform you about our Products, services, offers, updates, upcoming events, including providing you information in relation to order confirmations, invoices, technical notices, security alerts.
(3.1.4) For internal analytical and research purposes such as auditing, data analysis and research to improve Our Products, services and customer communications.
(3.1.5) To meet any legal or regulatory requirement or comply with a request from any governmental or judicial authority.
(3.1.6) To resolve any request, dispute, grievance or complaint raised by you in relation to your use of the Ladycare Platform.
(3.1.7) To detect or monitor any fraudulent or illegal activity on the Ladycare Platform.

(4) Disclosure of Information Collected
(4.1) We may from time to time be required to disclose the information collected from you to our trusted third-party service providers who assist us in facilitating the provision of services and purchase of Products on the Ladycare Platform. This includes logistics partners, marketing agencies, and payment gateway providers managed through Nine Tails (GST: 27DJSPB8010H1Z6).
(4.2) We may also disclose your information when such disclosure is requisitioned under any law or judicial decree or when we, in our sole discretion, deem it necessary to protect our rights or the rights of other Users.
(4.3) We may disclose or transfer your information to any third party as a part of reorganisation, sale of assets, or restructuring of business, provided confidentiality safeguards are in place.
(4.4) Payment gateways operated via Nine Tails comply with PCI-DSS and data security standards. Financial information collected from you is processed only through encrypted secure systems, and no financial data is stored directly by Kim Sim Creations Pvt. Ltd. or Nine Tails.
(4.5) We take best efforts to ensure that your information is duly protected by undertaking security measures prescribed under applicable laws.
(4.6) Your information may also be transferred, stored or processed in any country other than the one where you access the Ladycare Platform.

(5) Security
(5.1) The security of your personal information is important to us. We implement security policies, rules and technical measures including SSL encryption, firewalls, and access controls to safeguard your data.
(5.2) All payment data processed through Nine Tails’ authorized payment gateways is encrypted and compliant with applicable data security regulations.
(5.3) Although we take best possible efforts to store information securely, no system is entirely secure. You agree not to hold us liable for breaches beyond our reasonable control.

(6) Cookies Policy
(Same content retained — unchanged for legal compliance)

(7) Opt-Out Policy
The third party service providers with whom we may share information provided by you are not permitted to market their own services or send promotional e-mails or engage in promotional communication with you. We provide you with the opportunity to opt-out of receiving non-essential, promotional, or marketing-related communication from itself or its partners.
If you wish to remove your contact information from all our mailing lists and newsletters, you can click on the "unsubscribe" link or follow the instructions in each e-mail message. Alternatively, you can contact us at support@ladycare.in. We reserve the right to limit membership based on availability of contact information. All Users will be notified by email prior to any actions taken.

(8) Retention of Information
We will retain your information and any data for the period necessary to fulfil the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted under the applicable law.

(9) Modification
We reserve the right to amend this Privacy Policy at any time. The Privacy Policy, as and when modified, shall be updated on the Ladycare Platform. We encourage you to review this Privacy Policy whenever you visit our Ladycare Platform to understand how your Personal Information is used.

(10) Grievance Redressal
In case you have any questions, grievance or complaints about this Privacy Policy, or the Ladycare Platform, you may contact our grievance officer on the below mentioned details:
Name: Miss Priyanka Dhedhia
Designation: Grievance Officer
Email Address: support@ladycare.in

(11) Governing Law
The terms of this Privacy Policy shall be governed and construed in accordance with the laws of India. Any dispute regarding or arising out of this Privacy Policy shall be subject to the exclusive jurisdiction of the courts in Mumbai, Maharashtra.

(12) Severability
Whenever possible, each section of this Privacy Policy shall be interpreted in a manner so as to be valid under applicable law. However, in the event any provision is held to be prohibited or invalid, such provision shall be ineffective only to the extent of such prohibition or invalidity, without invalidating the remainder of such provision or other remaining provisions of this Privacy Policy.

(1) General

(1.1)
Kim Sim Creations Private Limited, having its registered address at Gundecha Industrial Estate, 134, Akurli Rd, near Big Bazaar, Akurli Industry Estate, Kandivali East, Mumbai, Maharashtra 400101, India, GST: 27AAJCK4666Q1ZM (“Ladycare & Lango”, “we”, “us” or “our”), is managing and operating the mobile application/website www.ladycare.in (collectively referred to as the “Ladycare Platform”) through which it inter alia facilitates the sale and purchase of products listed on the Ladycare Platform (“Produc...
(1.2)
Kim Sim Creations Private Limited is the legal owner of the brands Ladycare and Lango and operates the Ladycare Platform. For the purposes of digital marketing, promotions, and online payment processing, Nine Tails, a sole proprietorship entity having its registered address at D-221, Jai Bonanza Industrial Estate, Akurli Road, Kandivali East, Mumbai 400101, GST: 27DJSPB8010H1Z6, is duly authorised to manage online operations, marketing, and payment gateway services on behalf of Kim Sim Creations Private ...
(1.3)
This privacy policy (“Privacy Policy”), together with the Terms available here, governs your use of the Ladycare Platform and describes our policies and procedures on the collection, use, disclosure, processing, transfer, and storage of the information provided to us by you. By using, browsing, accessing, or purchasing from the Ladycare Platform, you agree to be bound by the terms of this Privacy Policy and consent to the collection, storage, possession, dealing, handling, sharing, disclosure or transfer...
(1.4)
This document is an electronic record and is governed by the provisions under the Information Technology Act, 2000 and rules made thereunder as may be applicable, and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.

(1.5)
This Privacy Policy sets out the type of information collected from the Users, including the nature of the Sensitive Personal Data or Information (defined hereinafter), the purpose, means and modes of usage of such information and how and to whom we shall disclose or transfer such information. You may at any time withdraw your consent for collection and use of your information including Personal Information (defined hereinafter) or Sensitive Personal Data or Information. However, please note that if you ...
(1.6)
Please take a moment to familiarise yourself with our Privacy Policy. If you do not agree with any provisions of the Terms or this Privacy Policy, we advise you not to use or access the Ladycare Platform.

(2) Type of Information Collected

(2.1)
You may be asked to provide your information anytime you visit, access, use or browse the Ladycare Platform. We may share information and use it consistent with the provisions of this Privacy Policy.

(2.2)
You agree to provide information which shall be true, correct, up to date and accurate. You may access, amend, alter, or require deletion of your information partially or fully by contacting us at:

Kim Sim Creations Private Limited
Gundecha Industrial Estate, 134, Akurli Rd, near Big Bazaar,
Akurli Industry Estate, Kandivali East, Mumbai, Maharashtra 400101, India
GST: 27AAJCK4666Q1ZM
or by emailing support@ladycare.in

(2.3)
Ladycare Platform is not directed towards minors. We do not knowingly collect Personal Information from any User who is under 18 (Eighteen) years.

(2.4)
We may collect a variety of information from you, including your full name, password, mailing/residential address, phone number, email address and contact preferences, including any other usage and interaction details with us or our affiliates.

(2.5)
We may also collect, receive, process, or store certain sensitive personal data or information consisting of, but not limited to:
(2.5.1) Password
(2.5.2) Financial information such as bank account or credit/debit card or other payment details used for transactions on the Ladycare Platform (processed securely via Nine Tails’ payment gateway integrations).
(2.5.3) Physical, and physiological condition(s), which may include an ovulation tracker, period tracker, findings of our proprietary chart(s), measurements, fit tests.
(2.5.4) Any detail relating to the above Personal Information categories as provided to us for providing service; and
(2.5.5) Any of the information received under above Personal Information categories by us for processing, stored or processed under lawful contract or otherwise.

(3) Use of Information Collected
(3.1) We may collect, use or process your information including Personal Information and Sensitive Personal Data or Information for the following purposes:
(3.1.1) For creating and giving you access to your registered account on the Ladycare Platform.
(3.1.2) To develop, deliver, process and improve our Products, services, and content in order to personalise and improve your experience.
(3.1.3) To inform you about our Products, services, offers, updates, upcoming events, including providing you information in relation to order confirmations, invoices, technical notices, security alerts.
(3.1.4) For internal analytical and research purposes such as auditing, data analysis and research to improve Our Products, services and customer communications.
(3.1.5) To meet any legal or regulatory requirement or comply with a request from any governmental or judicial authority.
(3.1.6) To resolve any request, dispute, grievance or complaint raised by you in relation to your use of the Ladycare Platform.
(3.1.7) To detect or monitor any fraudulent or illegal activity on the Ladycare Platform.

(4) Disclosure of Information Collected
(4.1) We may from time to time be required to disclose the information collected from you to our trusted third-party service providers who assist us in facilitating the provision of services and purchase of Products on the Ladycare Platform. This includes logistics partners, marketing agencies, and payment gateway providers managed through Nine Tails (GST: 27DJSPB8010H1Z6).
(4.2) We may also disclose your information when such disclosure is requisitioned under any law or judicial decree or when we, in our sole discretion, deem it necessary to protect our rights or the rights of other Users.
(4.3) We may disclose or transfer your information to any third party as a part of reorganisation, sale of assets, or restructuring of business, provided confidentiality safeguards are in place.
(4.4) Payment gateways operated via Nine Tails comply with PCI-DSS and data security standards. Financial information collected from you is processed only through encrypted secure systems, and no financial data is stored directly by Kim Sim Creations Pvt. Ltd. or Nine Tails.
(4.5) We take best efforts to ensure that your information is duly protected by undertaking security measures prescribed under applicable laws.
(4.6) Your information may also be transferred, stored or processed in any country other than the one where you access the Ladycare Platform.

(5) Security
(5.1) The security of your personal information is important to us. We implement security policies, rules and technical measures including SSL encryption, firewalls, and access controls to safeguard your data.
(5.2) All payment data processed through Nine Tails’ authorized payment gateways is encrypted and compliant with applicable data security regulations.
(5.3) Although we take best possible efforts to store information securely, no system is entirely secure. You agree not to hold us liable for breaches beyond our reasonable control.

(6) Cookies Policy
(Same content retained — unchanged for legal compliance)

(7) Opt-Out Policy
The third party service providers with whom we may share information provided by you are not permitted to market their own services or send promotional e-mails or engage in promotional communication with you. We provide you with the opportunity to opt-out of receiving non-essential, promotional, or marketing-related communication from itself or its partners.
If you wish to remove your contact information from all our mailing lists and newsletters, you can click on the "unsubscribe" link or follow the instructions in each e-mail message. Alternatively, you can contact us at support@ladycare.in. We reserve the right to limit membership based on availability of contact information. All Users will be notified by email prior to any actions taken.

(8) Retention of Information
We will retain your information and any data for the period necessary to fulfil the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted under the applicable law.

(9) Modification
We reserve the right to amend this Privacy Policy at any time. The Privacy Policy, as and when modified, shall be updated on the Ladycare Platform. We encourage you to review this Privacy Policy whenever you visit our Ladycare Platform to understand how your Personal Information is used.

(10) Grievance Redressal
In case you have any questions, grievance or complaints about this Privacy Policy, or the Ladycare Platform, you may contact our grievance officer on the below mentioned details:
Name: Miss Priyanka Dhedhia
Designation: Grievance Officer
Email Address: support@ladycare.in

(11) Governing Law
The terms of this Privacy Policy shall be governed and construed in accordance with the laws of India. Any dispute regarding or arising out of this Privacy Policy shall be subject to the exclusive jurisdiction of the courts in Mumbai, Maharashtra.

(12) Severability
Whenever possible, each section of this Privacy Policy shall be interpreted in a manner so as to be valid under applicable law. However, in the event any provision is held to be prohibited or invalid, such provision shall be ineffective only to the extent of such prohibition or invalidity, without invalidating the remainder of such provision or other remaining provisions of this Privacy Policy.