Privacy policy

1. General Information

1.1 Kim Sim Creations Private Limited, having its registered office at Gundecha Industrial Estate, 134, Akurli Road, Kandivali East, Mumbai, Maharashtra 400101, India (GST: 27AAJCK4666Q1ZM) (“Ladycare”, “we”, “us” or “our”) manages and operates the website www.ladycare.in (“Ladycare Platform”).

1.2 Operational Partner: To facilitate seamless digital operations, Nine Tails (Proprietorship), having its registered office at D-221, Jai Bonanza Industrial Estate, Akurli Road, Kandivali East, Mumbai 400101 (GST: 27DJSPB8010H1Z6), is duly authorized to manage online marketing, logistics, and payment gateway services on behalf of Kim Sim Creations Private Limited.

1.3 This Privacy Policy governs your use of the Ladycare Platform. By accessing or purchasing from Ladycare, you agree to the terms of this policy.

2. Information We Collect

We collect information to provide a better shopping experience. This includes:

  • Personal Information: Name, email address, phone number, and shipping address.

  • Sensitive Personal Data: We may collect Sensitive Personal Data including period/ovulation tracker entries, body measurements, fit tests, and related health/fit preferences. We process such data only with your explicit consent and solely to provide sizing and product recommendations.

  • Children / Minors: The Ladycare Platform is not intended for children under 18. If we learn that we have collected data from a child without parental consent, we will take immediate steps to delete it.

3. Payment & Security (PCI-DSS)

  • No Storage of Card Data: We do not store your full credit/debit card numbers or banking passwords.

  • Secure Processing: Payment transactions are processed by PCI-DSS-compliant gateways (e.g., PayU) managed by our authorized partners. Your financial data is encrypted and handled according to the highest industry security standards.

4. How We Use & Share Your Information

We use your data to process orders, improve our products, and comply with legal obligations. regarding sharing:

  • Third-Party Restrictions: Our trusted third-party partners (logistics, payments) are not permitted to use your information to market their own services directly to you unless you have given explicit consent.

  • Cross-Border Transfers: Your information may be transferred to, stored, or processed in countries other than India (e.g., for cloud hosting). Where transfers occur, we ensure appropriate data protection safeguards are in place.

5. Your Rights

You have full control over your data.

  • Access & Correction: You may request access, correction, portability, or deletion of your personal information by emailing support@ladycare.in.

  • Response Time: We will respond to your request within 30 days (or sooner) and will explain if any request cannot be fulfilled for legal reasons.

  • Opt-Out: You can opt-out of marketing communications at any time via the "unsubscribe" link in our emails or by contacting support.

6. Data Retention

We retain personal information for as long as necessary to fulfill the purposes set out in this policy and to meet legal, tax, or accounting obligations (typically 2–7 years depending on the record type).

7. Security & Breach Notification

We employ strict security measures (SSL, Firewalls) to protect your data. However, in the unlikely event of a security breach affecting your personal information, we will notify you and the appropriate authorities in accordance with applicable law and provide guidance on steps you can take to protect yourself.

8. Cookies & Tracking

  • Usage: We use cookies to enable site functionality (like keeping your cart updated).

  • Control: You can manage cookie preferences via our cookie banner or browser settings.

  • Analytics: Third-party analytics tools (e.g., Google Analytics) may collect anonymized usage data to help us improve the website.

9. Grievance Officer & Contact

In accordance with the Information Technology Act, 2000, if you have any questions or grievances regarding your data privacy, please contact:

  • Name: Miss Priyanka Dhedhia (Grievance Officer)

  • Email: support@ladycare.in