Shipping policy

Shipping Policy

At Ladycare we aim to deliver every order in perfect condition, on time.
We partner with reliable courier partners and follow a transparent shipping process — from secure, discreet packaging to door-step delivery. Please read this Shipping Policy to know how and when you’ll receive your order.

Dispatch timelines

  • We aim to dispatch all confirmed orders within 48 hours of confirmation (excluding weekends and public holidays).

  • In some cases — for example where items are out of stock or ordered together but available at different times — items may be shipped separately. If a product is delayed, we will notify you by email.

Delivery timelines

  • Typical delivery range: 2–10 working days from the date of dispatch.

  • Delivery time may vary by location; remote or difficult-to-reach areas may take longer.

  • All deliveries are currently limited to India. International shipping is not available at this time.

Shipping confirmation & tracking

  • Once your order is dispatched you will receive an email with: Order ID, courier partner name, and a tracking number.

  • Use the tracking number on the courier partner’s site to follow your shipment until it reaches you.

Packaging & privacy

  • We use discreet and secure packaging for all intimate apparel. The parcel description will not disclose product specifics to protect your privacy.

Delivery exceptions & additional charges

  • Additional delivery or COD charges (if applicable) will be displayed at checkout and collected as indicated on the order page.

  • If an order requires extra handling or special delivery, we will notify you and provide options.

If the item is damaged on arrival

  • Do not accept parcels that are visibly tampered with or severely damaged. You may refuse delivery.

  • If you have already accepted a damaged parcel, please take clear photos of the outer packaging and the product immediately and contact us at:
    Email: support@ladycare.in
    Phone: +91-22-40583344

  • Please report any damaged delivery within 48 hours of receipt so we can quickly initiate a replacement or refund.

Missing or incomplete orders

  • If any item is missing from your package, contact us immediately by email or phone (details above) and include: Order ID, photos of the received items/packaging and the packing slip (if any).

  • We will investigate and aim to resolve missing-item issues as quickly as possible.

Returns, replacements & refunds

  • Returns, replacements, and refund requests are handled per our Return & Exchange Policy. Please check that policy for specific timelines and eligibility.

  • For quality or fulfillment issues (wrong item, damaged, missing parts), we prioritise replacement or store credit where applicable.

How to reach us

For any shipping questions or concerns, contact our Customer Support team: