Shipping policy

1. Introduction

This Shipping and Delivery Policy (“Policy”) sets out the procedures for the dispatch and delivery of products purchased on www.ladycare.in (“Ladycare Platform”). By placing an order, you agree to the terms below.

Operational Partner: All logistics and shipping operations are managed by our authorized partner, Nine Tails (Proprietorship), on behalf of Kim Sim Creations Pvt Ltd.

2. Dispatch & Delivery Timelines

We aim to deliver every order in perfect condition and on time. Our timelines are defined as follows:

  • Dispatch Timeline (Handling Time): We aim to dispatch all confirmed orders within 48 hours of confirmation (excluding weekends and public holidays).

    • Note: If items are ordered together but available at different times, they may be shipped separately. We will notify you via email if this occurs.

  • Delivery Timeline (Transit Time): Once dispatched, the typical delivery range is 2–10 working days.

    • Delivery times may vary depending on your location. Remote or difficult-to-reach areas may take longer within this range.

3. Shipping Areas

  • Domestic: All deliveries are currently limited to India.

  • International: International shipping is not available at this time.

4. Shipping Charges & COD

  • Charges: Any applicable shipping charges or Cash on Delivery (COD) fees will be explicitly displayed at the checkout page and collected as indicated before you confirm the order.

  • Extra Handling: If an order requires special handling or delivery arrangements, we will notify you and provide options.

5. Order Tracking

Once your order is dispatched, you will receive an email containing:

  1. Order ID.

  2. Courier Partner Name.

  3. Tracking Number.

You can use the tracking number on the courier partner’s website to follow your shipment until it reaches you.

6. Packaging & Privacy

We understand the need for privacy. We use discreet and secure packaging for all intimate apparel. The parcel description and outer label will not disclose product specifics to protect your privacy.

7. Delivery Terms & Damages

  • Tampered Packages: Do not accept parcels that are visibly tampered with or severely damaged. You may refuse delivery at the doorstep.

  • Damaged on Arrival: If you have already accepted a parcel and found it damaged, please take clear photos of the outer packaging and the product immediately.

  • Reporting Timeline: You must report any damaged delivery or missing items within 48 hours of receipt so we can initiate a replacement or refund.

8. Returns & Replacements

Returns and replacements are handled according to our Return & Exchange Policy. For quality or fulfillment issues (wrong item, damaged, missing parts), we prioritize replacement or store credit.

9. Contact Us

For any questions regarding your shipment, missing items, or delays, please contact our Customer Support team:

  • Email: support@ladycare.in

  • Phone: +91-22-40583344